The energy industry has done a wonderful job at adding lots of line items to a customer’s bill. This is not because suppliers wish to make the industry complex. It’s just that an energy supplier has to collect money on behalf of third parties within the industry. This means that there is always room for error. Errors can be 2-3% of your bill, which depending on the bill size can be a large sum of money to both the customer or supplier.
Bill validation is the process through which a customer, with the help of the Energy.Hub, checks the bills received to make sure they are being billed accurately. Through this process, our goal is to give you the tools you need to raise disputes of real value with the least amount of administration time. The Energy.Hub allows users to delve into the detail of each bill and view/compare differences between the data they are expecting and what is actually charged.